Terms and Conditions
- Payment Methods: We accept Visa, MasterCard, and Discover credit cards, US funds only. Payment can be made with a Bank Money Order or Electronic Funds Transfers (Wire Transfers). We cannot accept COD orders. Credit card payments will be charged at the time of the order. This insures your order is placed in the build schedule at the factory.
- Sales Tax: We are required to collect sales tax on orders placed by customers in New York State. If you are a reseller in New York State you must provide the correct sales tax forms before the sales tax is removed from your order.
- Pricing: We reserve the right to change prices at anytime without notice. Price changes on the same day you submit your order that would reduce the price of your order will be honored. We reserve the right to refuse sale of a product at the listed price when a price change occurs.
- Cancelled Order: All cancellations must be placed within 24 hours of order submission.
- Shipping: For the units quoted with free shipping, this is for standard truck delivery. If lift gate service is required, there is an additional charge. See Standby Accessories in the shopping area to order this service.
- Refused Shipment: Customers will be charged shipping fees and a 20% restocking fee for all refused shipments.
- Damaged Merchandise: Do not sign the receipt from the shipper until you have inspected the contents of all packages for damage. Do not accept any damaged goods. The carrier is responsible for all damaged goods. All claims for damaged goods must be filed with the carrier.
- Refunds: Since this is electrical generating equipment, there are no refunds once a shipment has been signed for.
- Defective Merchandise: If you believe you have received defective merchandise call the manufacturer directly. Defective merchandise is considered a warranty claim. It will be up to the manufacturer to decide on repair or replacement of the merchandise. We will try to assist you in this endeavor.
- Warranty: The manufacturer warrants all merchandise sold by USA Discount Generators.
- Suitability of Merchandise: It is the customer’s responsibility to choose the right product for their application. We cannot guarantee suitability of products for a given application. Research your purchase carefully before buying.
- Installation: For a safe installation, please make sure to discuss the specifics of your generator installation with your local code enforcement official and a qualified contractor. Installation requirements can also vary with locality. Since we do not know your specific situation, any advice given is of a general nature and needs to be verified by a local code enforcement official and qualified contractor.
- Errors in Specifications and Web Pages: We are are not responsible for any problems arising from errors in specifications and web pages. If you see any errors, we would appreciate being notified of them.
- Privacy Statement: Your privacy is very important to us. We do not sell any information we gather to anyone.